Sample call proof

See exactly what the AI captures and texts to the owner.

These are sanitized QA examples from the SMS-first appointment request workflow. The default mode is not fake booking. The AI captures the request and the business owner confirms.

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Roofing

Caller asks for Friday at 9 AM after a roof leak

Caller: Hi, I need someone to look at a roof leak. Friday at 9 would be best.

AI: I can send that request to the team. What name should they use?

Caller: Blake.

AI: Thanks Blake. What is the best phone number for the team to call or text?

Caller: (801) 999-0101.

AI: Got it. I have Blake at (801) 999-0101, roof leak, Friday at 9 AM. I sent that to the team so they can confirm.

Owner SMS

On Top Roofing: Appointment request

Name: Blake
Phone: (801) 999-0101
Time: Friday at 9 AM
About: Roof leak

Call or text them to confirm.

HVAC

After-hours no-heat request

Caller: Our furnace stopped working and it is getting cold in the house.

AI: I am sorry that is happening. I can alert the team. What is your name?

Caller: Dana.

AI: Thanks Dana. What phone number should the on-call team use?

Caller: (385) 555-0184.

AI: Got it. I sent your no-heat request to the team as urgent so they can follow up.

Owner SMS

Canyon HVAC: New Lead

Name: Dana
Phone: (385) 555-0184
About: Furnace stopped working and house is cold

URGENT - same-day callback requested

Call or text them to follow up.

Salon

Color consultation request

Caller: Can I get a color consultation next Thursday afternoon?

AI: I can send that to the salon. What name should they use?

Caller: Mia.

AI: Thanks Mia. What is the best number to confirm the request?

Caller: (801) 555-0122.

AI: Perfect. I sent Mia, color consultation, next Thursday afternoon to the salon so they can confirm.

Owner SMS

North Salon: Appointment request

Name: Mia
Phone: (801) 555-0122
Time: next Thursday afternoon
About: Color consultation

Call or text them to confirm.

What QA checks

The AI must collect caller name, phone, reason, and requested time before sending an appointment request.

Phone numbers are formatted for owner SMS and spoken as individual digits where the voice prompt supports it.

No-calendar mode says the team will confirm. It does not claim the appointment is booked.

The owner gets a text with the same fields that appear in the portal request board.

Voice QA uses real Twilio paths and AWS Polly test callers for production gates.

Hear it answer

Hear exactly what your customers hear.

Industry-specific scenarios — the actual voice and flow your AI receptionist uses on every call.

Plumbing · Emergency

Burst pipe at 11pm — AI captures address + dispatches the on-call tech.