Built for a clean, accountable AI receptionist launch.
VoiceDepot answers phones, captures lead details, and texts business owners. This page explains the guardrails we use for AI disclosure, SMS, recording, payment, calendar access, retention, and support.
Last reviewed: May 14, 2026.
AI disclosure
The receptionist should identify itself as an AI assistant when configured for customer calls. It does not pretend to be a licensed professional, emergency dispatcher, attorney, clinician, or financial adviser.
Appointment requests before calendar booking
Without the paid Booking Agent and a connected Google Calendar, the receptionist captures requested appointment times by SMS and tells callers the team will confirm. It should not claim an appointment is booked.
SMS consent and opt-out
Owner account messages include opt-out language where appropriate. Recipients can reply STOP where supported by Twilio messaging rules. Customers should only use VoiceDepot messaging for consented business communications.
Call recording and caller consent
If call recording is enabled, customers are responsible for complying with state and federal recording notice requirements. VoiceDepot can include disclosure language in the receptionist greeting.
Data retention
Lead details, transcripts, call metadata, and training knowledge are retained only as needed to operate the service, support the customer, and improve quality. Customers can request deletion through support.
Human fallback
When the receptionist does not know an answer or detects urgency, it captures the request and notifies the owner. It should avoid inventing policies, prices, availability, or regulated advice.
| Twilio | Phone numbers, call routing, SMS delivery, webhook status, and delivery diagnostics. |
|---|---|
| Stripe | Hosted checkout, subscriptions, invoices, billing portal, and card handling. VoiceDepot does not collect card numbers by SMS or voice. |
| Composio | Customer-authorized OAuth connections for supported integrations such as Gmail and Google Calendar. Calendar booking uses the minimum scopes needed for availability and event creation. |
| AWS | DynamoDB, Lambda, Polly QA, and production infrastructure used to operate and test the receptionist workflow. |
| ElevenLabs | Voice agent runtime, speech-to-text, text-to-speech, and conversation analysis for the receptionist experience. |
Critical call routing issue
Same business day target response; production incidents prioritized immediately.
Billing or account access
One business day target response.
Training change or setup question
One business day target response; portal and SMS training are self-serve.
Feature request
Reviewed in product planning; no guaranteed delivery date unless contracted.
Important operating limit
Do not collect credit card numbers by SMS or phone. VoiceDepot payment flows use first-party VoiceDepot links that redirect to Stripe Checkout, and SMS payment links are disabled unless explicitly enabled in production.